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Need Help?

I recently purchased an item but lost my receipt. May I still return it?
We only offer product exchange and store credit, within 10 days of purchase. In addition, this may only be done upon proof of purchase.
I wish to make a large quantity order and am unable to online. Help!
Contact web@clairdelunecanada.com with the list of products you wish to purchase. A representative will get back to you in within the hour with a solution.
I didn’t receive a confirmation email.
If you did not receive your order confirmation in your inbox, please check you Junk and/or Spam.
I haven’t yet received my order.
Once Canada Post has approved your parcel, you will be provided with a tracking number. Please refer to that notice.
What is a SKU?
A stock keeping unit (SKU) is a store's or catalog's product and service identification code, often portrayed as a machine-readable bar code that helps the item to be tracked for inventory. A stock keeping unit (SKU) does not need to be assigned to physical products in inventory.
You may find an item’s respective SKU on the right side corner of its product page.
My promo code isn’t working at checkout.
Kindly make sure that the code hasn’t expired. If problems persist, report to web@clairdelunecanada.com or through LiveChat.
KINDLY NOTE: Promo codes apply to only regular priced items. Online offers cannot be combined with any other offer. Items on Sale and gift cards are excluded from any online or in-store offer.
I can’t find an item online.
If the item is not available online, it may be out of stock or discontinued.
How can I subscribe to your newsletter?
You may find the sign up form at the bottom of our home page.
My online order arrived damaged, what do I do?
Kindly send pictures of your damaged items to web@clairdelunecanada.com, please include your order number. An investigation will then be made and a representative will get back to you in within the hour with a solution.
I’d like to find the nearest Clair de Lune store in my area.
You may find one, using our store locator.
Prices online and in-store vary. Is that normal?
Due to ongoing campaigns and store management, it is possible to see occasional price differences online and in-store.
Couldn’t find the answer you were looking for? Write us at info@clairdelune.ca  
For any inquiries regarding promotional events or partnerships, kindly contact marketing@clairdelune.ca
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