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Shipping Policy

Shipping Policy

 

Shipping & Delivery

Delivery within Canada

Any item available in our webstore can be delivered to your home, your office or any other address as a gift. Orders are shipped out from our distribution center within 3-5 business days. Shipping time is based on your region and proximity to our warehouse in Montreal, Quebec. Special order items should take 15 business days. We can ship to P.O. Boxes.

Delivery within United States

At the moment, we do not ship outside Canada. For orders to the United States, please contact info@clairdelunecanada.com.

Restrictions

Shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). If you're on exception of our flat fee shipping rate you will be contacted by email before processing the order. Please note that the shipping charge may be subject to additional fees according to the shipping address. In this case, you will be notified and requested for approval before we process the order. All shipping rates based on Canada Post rates and are subject to change without notice.

SERVICES WITH CANADA POST

This service reaches out to all Canadian addresses in major cities within 2-4 business days and up to 10 business days for certain other rural areas and zones. Should there be nobody to accept the parcel upon delivery, a tag will be left with details on how to pick up your parcel at your local postal outlet. The parcel is kept for 10 days before it is returned to us. This parcel is fully insured and is traceable with your assigned tracking number, which you should receive by e-mail. If you have not received a tracking number after having placed your order for more 24 hours, please contact us immediately. 

LIMIT DATE FOR HOLIDAY ORDERS

Please take note that for special events, your order must be placed at least 2 weeks in advance. Special events include Christmas, Easter, Mother’s Day, Father’s Day and Thanksgiving.

During delivery

Inspect your package for any potential damage that may have occurred during shipping. It is normal for any package to show some wear. However, if the content of the package is damaged, please contact us immediately.

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